This website is operated by EPICA JEWELLERY. Throughout the site, the terms “we”, “us” and “our” refer to EPICA JEWELLERY. EPICA JEWELLERY offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

TERMS

Our team’s main priority is to make sure our customers are satisfied and happy. Every accessory is handmade and packaged by our team to ensure everything is right before being sent to you. However, if for any reason you are not satisfied with our product(s), please contact us immediately.

RETURNS AND EXCHANGES

Returns and Exchanges are only applicable to our beaded type of accessories. We do not accept custom order cancellation or exchanges.

Products that have been worn and/or tampered with are not eligible for an exchange or return; therefore, please examine each product first in its origins sale condition to make sure you are completely satisfied.

Returns and Exchanges currently run on a 1-2 week processing time. You are responsible for all shipping charges associated with an exchange/return if the correct item is received. We do not send new product until your order has been received and inspected by our team.

When your return/exchange has been processed you will be notified by email/text message. We reserve all right to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt. Products sent back without approval are not eligible for exchange.

Please ensure you check the size guide to ensure that you are ordering the correct size so as to avoid returns/exchanges.

All orders placed during a sale period are considered final sale and are not eligible for an exchange or return.

PROCESSING TIME

All orders run on a 2-6 business days processing time depending on the design. Please note that weekends and holidays do not considered business days. Ones your order has been processed you will receive an email notification that it has been shipped. Once shipped. Please allow 1-2 business days to receive your order (Local orders) or 3-10 business days (International orders) without courier delays. You have up to 24 hours after placing an order to make a cancellation. The 24 hour cancellation is not applicable during sale periods.

SHIPPING

Please not, we are not responsible for any shipping/delivery delays. We encourage you to allow ample time for delivery as well as delays.

Please make sure you put the right address, we are unable to make any changes once your order has been shipped. Abandoned and refused packages will not be refunded.

All international orders must go through customs. Customs policies and procedures vary per country. It is the responsibility of the customer to pay any customs fees or duties required to receive your package.

Our shipping estimates are typically accurate but sometimes there are unforeseen delays with the courier companies. If there are any delays with your DHL package, we are unable to file any claims until the package has been in transit for at least 15 business days.

PRIVACY POLICY

We value our customer’s privacy. Our privacy policy is to respect and protect the privacy of all our customers. All personal information collected on and off this site is kept strictly confidential and not sold, reused, rented, disclosed or loaned.

CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion to update, change or replace any part of our terms of service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continue use of or access to our website or the service following the posting of any changes to those terms of service constitutes acceptance of those changes.